How the Trial Kit Ships
| STEP | WHEN | WHAT HAPPENS |
|---|---|---|
| Shipment 1 | When order is placed | 14-Day Trial Kit (28 sachets) ships. Customer pays shipping only. |
| Shipment 2 | 14 days after Shipment 1 is delivered | First full-size Rejuvenate Extract (30ml) ships automatically at $80. This charge is billed on the same date the full-size ships. |
| Cancel window | Any time before Shipment 2 ships | Customer cancels via account dashboard — one click, no phone call, no form. |
Your 14-Day Trial Kit ships first — you pay shipping only, no product charge. 14 days after delivery, your first full-size Rejuvenate Extract ships automatically at $80. That's when your subscription starts.
Cancel before the full-size ships: log in, click Cancel Subscription. One click. No calls, no forms. Your charge date is in your confirmation email and account dashboard from day one.
Processing & Handling
Orders placed Monday through Friday ship within [CLIENT INPUT: processing time, e.g. 1-2] business days. Orders placed on weekends or US public holidays ship the next business day.
Domestic Shipping (United States)
We ship to [CLIENT INPUT: confirm coverage, e.g. all 50 US states]. Free standard shipping on orders [CLIENT INPUT: free shipping threshold] and over. Standard shipping on orders below that threshold: [CLIENT INPUT: cost]. Estimated delivery: [CLIENT INPUT: window] business days after your order ships.
International Shipping
We currently ship to US addresses only. Sign up for our email list to be notified when international shipping is available.
Trial Kit: How Your Two Shipments Work
When you order the 14-Day Trial Kit, you will receive two separate shipments. Shipment 1 ships immediately — your 28 sachets, shipping charge only. Shipment 2 ships 14 days after delivery — your first full-size Rejuvenate Extract at $80, which starts your subscription.
You can cancel before Shipment 2 ships. Log in to your account, click Cancel Subscription. One click. No phone calls. No forms. Your charge date is in your confirmation email and account dashboard.
Subscription Orders
Your Rejuvenate Extract ships automatically every 30 days. Pause, skip, or cancel anytime from your account dashboard. Changes must be made at least [CLIENT INPUT: cutoff, e.g. 48 hours] before your next charge date.
Tracking Your Order
You'll receive a shipping confirmation email with a tracking link when your order ships. If you haven't received a confirmation within [CLIENT INPUT: number] business days of placing your order, contact us at [CLIENT INPUT: support email].
Lost, Damaged, Or Missing Orders
If your order arrives damaged, has missing items, or shows as delivered but hasn't arrived, contact us within 7 days at [support email]. We'll resolve it. Please double-check your shipping address at checkout — we can't be responsible for orders lost due to an incorrect address.
Returns
Unopened items may be returned within [CLIENT INPUT: return window] days of delivery. Email us at [CLIENT INPUT: support email] with your order number to start a return. Refunds are processed within [CLIENT INPUT: number] business days of receiving your return. Opened or used items are not eligible — see our 60-Day Guarantee below.
60-Day Guarantee
If you don't see improvement within 60 days of consistent twice-daily use, we'll refund your full purchase price. No questions. No need to return the product. One email or one click from your account. Applies to both the Trial Kit and the Rejuvenate Extract. Shipping charges are non-refundable.
Defective Or Incorrect Items
If you receive a defective or incorrect item, contact us within [CLIENT INPUT: window] days at [CLIENT INPUT: support email] with a photo. We'll send a replacement at no charge.
